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UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE

The Opportunity

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales.

CUSTOMER CARE EXECUTIVE

DAGENHAM - HYBRID AFTER PROBATION

UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE

The Opportunity

Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales.

This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.

The Role

• Manage and resolve customer service tickets via Gorgias (email, chat, and social)
• Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
• Follow up on abandoned carts via email, phone and live chat.
• Provide thoughtful, helpful guidance to convert interest into purchases.
• Maintain deep knowledge of our product range to help customers make informed choices.
• Ensure a warm, friendly and brand-appropriate tone of voice at all times.
• Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
  
  

• 2+ years in a customer service, customer care, or retail sales role.
• Ecommerce experience preferred (especially using Shopify and/or Gorgias)
• Comfortable with soft-selling and nurturing customer relationships (no targets)
• A team player with a proactive, can-do attitude.
• Excellent written and verbal communication.
• Interest in fashion is a bonus.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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