Customer Care Manager
New Today
Regeneration region, based out of our Doncaster office and covering sites across the region from Nottingham to
Yorkshire. In this role, you will be working on-site with our teams, visiting our customers ensuring we deliver a first-class customer experience, driving
high levels
of satisfaction. Lead the customer care team (RLOs) on planned maintenance and retrofit projects.
You will
develop and deliver our customer strategy ensuring a first-class journey is achieved based on insightful analysis
and o
versee all aspects of communication both internally and externally, liaising with stakeholders to improve our customer service leading to enhanced customer satisfaction. Reporting to the Operations Manager,
youll
develop, manage, and support, our resident liaison teams by
taking responsibility for the liaison functions within our delivery teams
.
Y
ou will ensure a sector leading service, managing resources and workload, ensuring a functional and
timely
complaints and claims procedure and reconciling site performance through customer satisfaction results. To be successful in this role you will have a proven
track record
of leading customer service strategies, driving initiatives and delivery. An NVQ/ILM Certificate Level 3 (or equivalent) in Customer Service or Social Value Management and an u
nderstanding of the social housing market
would be
preferable
. You will have the ability to build and
maintain
effective relationships with diverse stakeholders and be ready and willing to challenge the status quo as and when necessary. We are looking for a strong communicator with excellent negotiation, and presentation skills
along with good
working knowledge of MS office especially Word,
Excel
and Outlook
. A
f
ull UK driving licence
is also
required
. Benefits Bonus entitlement based on performance KPIs
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to
purchase
additional
holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee
assistance
programme
Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UKs leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths,
skills
and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell
a great place
to work for all.
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Customer Service