We at Work Lyf Group are recruiting for a Customer Care Manager for our well established client based in Fenton. In this role you will oversee daily operations, ensuring efficiency and alignment with organisational goals, while managing resources and improving processes.

Responsible for: Customer Service, Order Processing teams

Main Responsibilities

* Oversee Daily Operations: Manage and supervise the daily operations of the organisation to ensure they align with strategic goals and objectives.

* Improve Efficiency: Implement effective methods and strategies to enhance performance, productivity, and profitability across various departments.

* Coordinate Support Services: Manage and increase the effectiveness of support services such as Customer services, Order Processing and Logistics to ensuring smooth communication and coordination between functions.

* Data Analysis: Analyse data to create action plans, develop departmental goals, and monitor key performance indicators (KPIs).

* Team Collaboration: Work closely with various departments, including sales, to streamline processes and improve overall business operations.

* Reporting: Prepare reports for senior management, providing insights into operational performance and areas for improvement.

Qualifications

* Education: A minimum of bachelor’s degree in business administration, or a related field;

* Experience: 3-5 years of experience in operat...