Customer Insight Executive

1 Days Old

In this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial testing and improvement initiatives. Hours: Monday to Friday 9 5 Key Accountabilities & Responsibilities(include but are not limited to): - Analyse customer tickets to identify recurring issues and opportunities for improvement. Suggest and coordinate solution to reduce those issues. - Consolidating feedback from all channels, surveys, and reviews. - Spend approximately 30% of time answering customer queries across email, phone, and chat to stay close to the customer experience. - Provide regular business insight reports to highlight trends in satisfaction, complaints, and product/service performance. - Support commercial and service improvements by working with marketing, retail, and digital teams to test initiatives. - Assist with productivity and process improvements,...
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Location:
Newark, Nottinghamshire
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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