Customer Insurance Specialist | S1 | Retail & Business Banking - Glasgow SVS

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This job is with Santander UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Customer Insurance Specialist | S1 | Retail & Business Banking - Glasgow SVS

Country: United Kingdom

IT STARTS HERE Santander (

www.santander.com

) is evolving from

a global, high-impact brand

into a

technology-driven organisation

, and our people are at the heart of this journey.

Together

, we are driving a

customer-centric transformation

that values bold

thinking, innovation

, and the

courage to challenge

what's

possible. This is more than a strategic shift.

It's

a chance for driven professionals to grow, learn, and make a real difference

. Our mission is to contribute to help more

people and businesses prosper

. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

THE DIFFERENCE YOU MAKE Insurance Direct

is looking for a

Customer Insurance Specialist

to join our team based at our Glasgow Head Office

.

This is an exciting opportunity to join a centre of excellence within the bank, supporting customers with their Home and Life Insurance options.

As a Customer Insurance Specialist,

you'll

focus on delivering excellent customer service while helping customer understand their insurance options in a non-advised environment.

You'll

build strong relationships through quality conversations, putting Santander customers at the heart of everything you do, while identifying

appropriate opportunities

to protect what matters most to them.

You'll

work within a regulated framework, with

full training provided

, ensuring you feel confident in our products, processes, and regulatory requirements. Ongoing coaching support

, and development will help you build and

maintain

your knowledge, grow your capability, and develop your career.

Working as part of a supportive and collaborative team,

we'll

help you reach your full potential, broaden your skills, and deliver the high standard of service

we're

proud of.

We're

shaping the way we work

through innovation,

cutting-edge

technology,

collaboration

and the freedom to explore

new ideas

. To succeed in this role, you will

be responsible for

: Engaging customers in clear, balanced conversations to understand their insurance needs and present

appropriate products

and services in a non-advised environment

Delivering an excellent customer experience through a combination of inbound calls and planned follow-up appointments

Taking ownership of your personal development, building product knowledge and confidence within a regulatory framework

Working within policies, guidelines, and regulatory requirements, always ensuring good customer outcomes

Explaining complex information in a clear, simple, and customer-centric way, enabling customer to make informed decisions

WHAT YOU'LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation.

We're

enabling teams to go beyond

by valuing who they are and empowering what they bring. The following requirements

represent

the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

.

Hard Skills Experience of working in a customer-focussed and customer-driven environment (Required)

Good working knowledge of Microsoft applications (e.g. Excel, Outlook, Word, Teams) (Required)

The right to work in the UK (Required)

Previous

experience within Insurance products and services (Preferred)

Experience following verbatim scripts and the ability to take direction within a regulated environment (Preferred)

Soft Skills Strong active listening skills, with the ability to respond with empathy and understanding (Required)

Clear and confident verbal communication skills (Required)

Ability to adapt your communication style to meet the needs of different customers (Required)

Experience supporting customers in vulnerable situations or the ability to recognise vulnerability and respond appropriately (Preferred)

WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay.

It's

about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.

The role offers a salary range of

£24,992 to £28,726

, depending on experience. In addition,

you'll

receive a

£500 annual cash allowance

to spend across our

great range

of benefits.

You may also be eligible for a

discretionary performance-related bonus scheme

. Final salary and reward details will be confirmed following a successful application and interview process.

25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the

option

to

purchase

up to 5 contractual days per year

.

Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments

We put 8% of salary into your pension, even if you

don't

contribute yourself.

We'll

pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for

additional

life assurance and critical illness cover.

Share in Santander's success by saving or investing in

our share

plans.

As a Santander UK employee, you

are able to

request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

Competitive rewards

that reflect the real impact you make and the value you bring.

Wellbeing that goes beyond work

- we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental,

social

and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible

healthcare

and mental health support.

Support for every life stage

- from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare

options

and tailored wellbeing support.

Time to give back

through volunteering opportunities that let you make a difference in the communities we serve.

Global growth opportunities

to shape your career, learn new skills and explore

what's

possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE At Santander,

we're

proud to be an inclusive organisation that

provides equal opportunities for everyone

- regardless of age, gender, disability, civil status, race,

religion

or sexual orientation.

We're

committed to creating a recruitment experience

that's

accessible,

fair

and welcoming for all candidates. We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a

hybrid working pattern

, where colleagues are expected to attend the office

at least 12 days per month

(pro-rata for part-time roles). When applying, please consider the travel distance,

time

and cost to your chosen office location(s). The role is

35 hours

per week, working across

Monday to Friday

between

8am and 6pm

, and

Saturday 9am to 4pm

(with a requirement to work

1 in 3 Saturdays

)

.

The

initial

training period will be three weeks,

full time and on site

, running

Monday to Friday, 9am to 5pm

.

Right to work in the UK All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply

. If

there's

anything we can do in the recruitment process to help you achieve your best, get in touch. Whether

it's

a copy of our application form in another format or

additional

assistance,

we're

available through email. You can contact us at

resourcing@santander.co.uk

.

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Apply
Location:
United Kingdom
Job Type:
PartTime
Category:
Banking & Financial Services

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