Customer Liaison Metallurgist

Sheffield

£55,000 per annum

Stafforce Recruitment is proud to be recruiting for a Customer Liaison Metallurgist for a leading manufacturer within the stainless steel sector based in Sheffield. This is a fantastic opportunity to join a well-established and highly respected business, playing a key role in technical customer support and product development.

The Role

The successful candidate will provide dedicated technical support to the business, ensuring customer expectations are exceeded while supporting operational and continuous improvement targets.

A primary focus will be supporting customers with general claims and machinability performance, delivering metallurgical expertise and on-site technical guidance across the UK and internationally.

You will work closely with commercial and operational teams to drive market growth, enhance customer satisfaction, and strengthen the company's reputation within machinable austenitic stainless steels.

Key Responsibilities

Act as a key link between Commercial and Operations teams Maintain direct technical relationships with customers and suppliers Conduct UK and international customer visits, providing hands-on metallurgical support on machinability topics such as tool life, surface finish, and process optimisation Support sales teams during customer meetings, technical presentations, and marketing events Provide technical support to rod and bar production teams to maximise yield and minimise defective material risk Investigate customer claims thoroughly, ensuring root cause analysis is completed and corrective actions are implemented and audited Respond promptly to technical enquiries and review customer specifications for integration into operating systems Manage and oversee customer trials through the manufacturing process Drive product development and continuous improvement projects Support IMS compliance, including ISO 9001 standards

Candidate Requirements

Degree (or higher) in Metallurgy, Materials Science/Engineering, or related discipline Strong understanding of austenitic stainless steel metallurgy and machinability Experience in a technical, customer-facing role Ability to communicate complex technical information clearly to both technical and non-technical audiences Hands-on machining or tooling experience desirable Knowledge of rod, rebar, and bar production methods advantageous Self-motivated with the ability to work independently Willingness to travel locally and internationallyIf you are a driven metallurgist looking to combine technical expertise with customer engagement in a forward-thinking manufacturing environment, we would love to hear from you.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies