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Customer Relations Specialist

5 Days Old

Dams have been providing furniture solutions since the 1960s and is one of the UKs leading manufacturers and suppliers of office furniture, employing over 340 people from our sites in Knowsley.
The role is based at our office at the Stanley Grange Business Village (L34 4AR).
Job Overview
We are seeking a motivated and enthusiastic Customer Relations Specialist to join our team. In this role, you will provide an excellent customer experience to all our customers, whilst building relationships through engagement and trust.
Why Join Us?
Heres what you can look forward to:
37.5hrs per week, Monday to Friday, 9am - 5pm
28 days holiday per year (rising with service) including bank holidays
Dams employee hub with hundreds of retailer discounts
Health cash plan (employer funded)
Death in service insurance (employer funded)
Employee 'Above and Beyond' awards to celebrate people who make a difference
Annual wellbeing events focused on supporting you
Free on-site parking
Key responsibilities:
Full order management from order placement to delivery
Updating and on-going maintenance of CRM with customer contact details
Develop customer relationships while fulfilling the overall needs of customers, sales team, and the company
Accurate order entry for customers
Provide resolutions for customers who need assistance from order placement, delivery updates, incomplete deliveries, damages, missing items etc
Work closely with other internal business functions to achieve the right outcome for the customer in a timely manner
To contribute towards continuous improvement with generation of ideas
Experience and skills required:
Demonstratable administrative and data entry experience (essential)
Experience of working in a sales administration and/or service environment (essential)
Computer literate and skilled in the use of MS Office (Excel, Word, and Outlook) and the ability to learn software
Excellent interpersonal skills to deal with customers and external contacts
High levels of accuracy and attention to detail
If you are passionate about customer service and want to make a real difference, we would love to hear from you. Join our team to not only create positive experiences for our customers, but also to grow your skills. Apply now!
Dams is only accepting direct applicants for this role; no agency contact is currently required.

TPBN1_UKTJ
Location:
Prescot
Salary:
£24,000
Job Type:
PartTime
Category:
Customer Service

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