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Customer Repair Manager

2 Days Old

The role

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Southern Housing is looking for a talented candidate to join us as a Customer Repairs Manager in our Customer Transactions department on a contract basis until February 28th 2027.
This is an exciting opportunity for someone who is interested in leading, supporting and managing a high quality, customer-focused Omni-channel (voice, emails, webchats, customer portal & CRM tasks/cases) repairs contact centre team of front-line advisors by inspiring and motivating all team members to deliver an effective, friendly, innovative, and quality service to our residents, meeting operational objectives.
Reporting to the Head of Customer Repairs Contact, you will manage and motivate a team of repairs contact centre advisors, by providing them with the skills and knowledge they need to always deliver an efficient customer experience and service.
By being committed to equality, diversity, and inclusion, you will be a trusted and respected colleague.
WHAT YOU NEED:
Experience of effectively managing, motivating and inspiring team members
Can communicate effectively and concisely in multiple ways (phone, face-to-face, emails and in writing) using customer friendly language.
Good negotiation, influencing skills and solution focused.
Can prioritise work to meet deadlines.
Able to work under pressure with minimum supervision.
Able to work productively with other departments.
Excellent customer service skills and a can do approach.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 20th April 2026
Shortlisting Date: W/C 20th April2026
Interview Date: W/C 27th April2026
Applying for roles with us
At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailersdiscounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. xbpsjku Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Location:
Sittingbourne
Job Type:
FullTime
Category:
Construction And Property

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