Customer Service Advisor - FCA-Regulated
New Yesterday
Monday 26th January 2026 Background Checks:
DBS and Basic Credit Check Required Hours:
Monday - Friday, 9 AM - 5 PM Join our Compassionate Team! Are you ready to kick the year off and make a meaningful impact while working? Rullion is seeking
Full Time Agents
for our Funeral Care Plan Team to provide support during critical moments. If you're empathetic and have a strong background in customer service within an FCA-regulated environment, we want you to be part of our dedicated team. Why Join Us? Join a Caring Community:
At Rullion, we understand the importance of compassion and sensitivity when supporting individuals and families during difficult times. Our work isn't just a job; it's a commitment to making a difference. Central Location:
Our opportunities are based at a head office location in the heart of Manchester, providing you with a convenient and accessible workplace. Your Role: As a Full Time Agent on our Funeral Care department, you will: Provide Compassionate Support:
Offer empathy, understanding, and a caring presence to individuals and families during their time of need. Deliver Exceptional Customer Service:
Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support. Collaborate with a Supportive Team:
Work alongside a dedicated team that values empathy, respect, and professionalism. Your Responsibilities: Provide
professional and regulated
customer service to clients regarding
funeral plans . Ensure
FCA compliance
in all customer interactions. Handle sensitive customer data in accordance with
Data Protection
regulations. Assist clients with inquiries, policy details, and plan management. What We're Looking For: FCA-Regulated Experience:
Candidates
must
have previous experience working in a
financial services
or
FCA-regulated
role. Customer Service Background:
Experience in a
call centre
or
customer service environment . Strong Compliance Awareness:
Understanding of
FCA guidelines and Data Protection
regulations. Empathy & Professionalism:
Ability to support customers during sensitive conversations. Please Note:
Due to strict
FCA regulations , only candidates with
financial services or FCA-regulated experience
will be considered for this role.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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- Location:
- Gb
- Job Type:
- FullTime
- Category:
- Customer Service