Customer Service Advisor (French and Dutch Speaking)
3 Days Old
Customer Service Advisor (French and Dutch Speaking)
Salary:
Up to £29,500 per annum
Location:
Canary Wharf
Start Date:
12th January 2025
Hours:
40 hours per week - 07:30 - 16:00 (Monday to Friday) / 08:00 - 13:00 (Saturday)
Are you fluent in French and Dutch? Do you have experience of operating within a customer service office environment? JDR are supporting one of our key clients within London and this could be the perfect role for you.
Job Responsibilities:
Deliver excellent customer care and support to our clients consumers across all contact channels.
Serve as the first point of contact for consumers regarding the full range of our clients products.
Handle consumer queries and complaints related to the clients products and their consumption.
Collaborate with the multi-skilled team, including subject matter experts, quality specialists, and knowledge experts.
Ensure high-quality customer service while adhering to the clients procedures and quality processes.
Manage customer interactions through social media channels, such as Facebook and Instagram, providing timely and effective issue resolution.
Support daily social media operations, including proactive and reactive engagement for specif...
- Location:
- London
- Salary:
- not provided
- Job Type:
- FullTime
- Category:
- Customer Service & Support