My client is hiring for a full time, experienced Customer Service Operative covering domestic gas service contracts. The successful candidate will be responsible for delivering a great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.

Responsibilities:

* Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’

* Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions

* Plan engineers work

* Carry out engineer diary management

* Book service appointments

* Approve engineers timesheets

* Monitor and action escalation reports

* Support the gas department with administration tasks

Requirements:

* Must be able to work in a busy and high-pressured environment

* Must be able to handle challenging calls and remain calm under pressure

* Excellent communication skills at all levels (both written and verbal)

* Previous experience in a customer service/call centre role preferred

* Gas/Home maintenance experience preferred, but not essential

* Exceptional customer service skills

* Understanding delivery of best value and continuous improvement

* Good organisational skills