Customer Service Advisor
1 Days Old
On Site Salary:
£26,500 - £28,500 Are you a friendly, professional problem-solver who enjoys helping people? We're looking for a
Customer Service Advisor
to join our team and deliver outstanding support to our customers across phone, email, and live chat. What You'll Be Doing Handling inbound customer enquiries via phone, email, and online chat Resolving queries related to accounts, billing, orders, and service issues Providing clear, accurate information in a friendly and professional manner Troubleshooting basic service or technical issues and escalating when needed Updating customer records accurately using CRM systems Following company processes, quality standards, and compliance guidelines Identifying opportunities to improve customer satisfaction and retention Working closely with other teams to ensure issues are resolved efficiently What We're Looking For Previous customer service or customer-facing experience Excellent communication and listening skills A calm, empathetic approach when handling queries or complaints Strong problem-solving and organisational abilities Comfortable using IT systems and multiple screens Desirable but not essential: Contact centre or telecoms experience Experience supporting broadband, mobile, or subscription services What You'll Get Competitive basic salary Performance-related bonuses or incentives Full training and ongoing support A friendly, supportive team environment Clear progression opportunities into senior service, quality, or management roles Pension, paid holidays, and additional benefits Why Join Us? We're a customer-first business that values empathy, teamwork, and quality service. You'll be given the tools and training to succeed, supported by a team that genuinely cares about delivering a great customer experience. Apply now
and be the friendly voice our customers rely on.
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Customer Service