Customer Care Advisor – Join a Customer-Focused, Values-Driven Team Location: Southend (Hybrid option available after probation) Employment Type: Full-Time, Permanent Salary: £24,000 – £28,000 (DOE) + Monthly Bonus Sector: Customer Service / Financial Services

A rapidly growing company in the financial services sector is seeking motivated, customer-focused individuals to join their customer care team. This is a business with a clear purpose — making insurance more accessible and inclusive for those who need it most.

If you’re passionate about providing excellent service and enjoy solving problems in a fast-paced environment, this role offers the opportunity to grow your career and make a real impact.

The Role

As a Customer Care Advisor, you will be the first point of contact for customers — providing support, answering queries, and ensuring each interaction is handled with care and professionalism. You'll be supported with full training and development opportunities, and work as part of a positive, collaborative team.

Key Responsibilities

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Handle inbound customer enquiries via phone, email, and digital channels

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Accurately log all interactions and outcomes within the internal system

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Resolve a wide range of policy, service, and account-related queries

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Manage and respond to complaints, both verbal and written, in line with interna...