Customer Service Advisor

Ringwood, Hampshire £12.30 per hour + Bonus Full-Time | Rotating Shifts | Weekend Availability Required

Love delivering exceptional customer service?

Want to work behind the scenes for a premium, well-loved British retail brand, where every customer interaction is about creating 100% happiness?

TeamJobs is recruiting for a multi-channel Customer Service Advisor to join a fast-paced and energetic Contact Centre team in Ringwood. If you enjoy speaking to customers, solving problems, and hitting targets, this is your opportunity to be part of something special.

This isn't just another call centre job. It's about creating standout experiences.

The Role

As a Customer Service Advisor, you will:

Handle inbound telephone calls

Respond to customer emails and live chats

Support customers via social media channels

Assist with order placements (consumer & B2B)

Resolve product, delivery and dispatch queries

Make outbound follow-up calls where required

Work towards individual and team KPIs

You will be empowered to make decisions and ensure every customer leaves feeling 100% satisfied.

What We are Looking For

Excellent written and verbal communication skills Confident handling email and live chat enquiries Ability to multitask and manage multiple chats Target and KPI-driven mindset Strong IT skills (Excel, Outlook, CRM systems) Flexible to work rotating shifts, including weekendsDesirable:

Previous contact centre experience

Sales confidence

Experience working in a multi-channel environment

Working Hours

The contact centre operates:

Monday-Friday: 8:30am-7:00pm

Saturday: 8:30am-5:00pm

Sunday: 9:00am-5:00pm

Rotating shift pattern with weekend work required. Contracted availability between 8:00am-10:00pm.

What is in it for You?

Full training provided Supportive and friendly team environment Career progression opportunities Work for a premium, well-loved UK brandIf you are passionate about customer experience, motivated by results, and want to grow within a supportive team environment, this is a fantastic opportunity.

You will receive full training, ongoing support, and real opportunities for progression.

Ready to deliver 100% happiness? Apply today with TeamJobs.

INDCP