Customer Service Advisor (Payments Support) Leamington Spa – Hybrid (after training) £27000 – £28,500 (depending on your experience) + Benefits Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people? This role is all about helping domestic customers who have gone a little overdue on payments (30–90 days). You’ll listen, understand their situation, and agree on the best solution, whether that’s taking a payment or setting up a plan. It’s about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy. What you’ll do as a Customer Service Advisor: * Speak with customers about overdue accounts in a supportive, professional way * Agree payment arrangements or plans that work for both sides * Handle objections confidently but always with empathy * Keep clear and accurate records What we’re looking for in our Customer Service Advisors: * Background in customer service / contact centre / call centre * Confident communicator who enjoys problem-solving * Resilient, empathetic, and motivated by helping customers * Organised and able to manage your workload effectively Shift pattern for Customer Service Advisor: 7-week rotation (5x 8:30 am – 5:00 pm, 1x 8.00 am to 4.30pm and 1x 11.30am to 8pm) Benefits for a Customer Service Advisor: * 25 days holiday + bank holidays * Private medical, life assurance, pension up to 7.5% * Staff discounts + development opportunities INDL