Customer Service Advisor

New Yesterday

Job Title: Customer Service Advisor and Customer Service Team Leader
Location: Training full time 4-6 weeks onsite in Knutsford and then will be fully remote
Contract: 6 months
Hours: Monday - Friday 9-5

Brief overview of the role:

Randstad Sourceright, a leading provider, is seeking Customer Service Advisors and Team leaders to join a well known bank. The roles are client Outreach linked to the business’s commitment to the Automation/Digitisation Plan.

Key Responsibilities:

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Provision of customer service through various communication channels including chat, email and phone.

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Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.

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Collaboration with teams across the bank to align and integrate customer care processes.

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Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.

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Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.

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Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.

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Development and execution of reports and presentations on custo...
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Location:
Knutsford
Job Type:
FullTime
Category:
Customer Service & Support

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