Do you excel at analysing financial information and turning it into clear, practical guidance for clients? Can you balance empathy with objectivity while helping people navigate challenging financial situations? Are you confident communicating with clients and creditors to keep IVA arrangements on track? This job is known internally as a Supervisory Caseworker Were looking for a Customer Service Advisor on a 12 month Fixed term basis to provide high-quality debt advice and ongoing support to clients who have already entered into an IVA. This is a rewarding opportunity to help people maintain financial stability, manage changes in their circumstances and stay on course throughout the IVA process. What Youll Do In this role, youll guide clients through the ongoing management of their IVA, ensuring they receive accurate, timely and appropriate advice. Youll conduct financial reviews by telephone and occasionally in person to gather up-to-date information, assess affordability and ensure clients are contributing a fair and sustainable amo...