Customer Service Advisor Salary: £24,784.50 per year Hours: Monday-Friday, 4pm finish on Fridays Due to the location of the office having access to your own vehicle is advantageous Role Overview This position involves handling a wide range of customer enquiries and ensuring that every interaction is resolved efficiently and professionally. You will play a key role in maintaining customer satisfaction by providing accurate information, troubleshooting issues, and coordinating with internal teams to deliver timely solutions. ________________________________________ Key Responsibilities * Manage customer enquiries via phone, email, and live chat * Troubleshoot basic equipment issues or arrange service visits when needed * Work closely with internal departments to resolve product or service-related queries * Escalate more complex issues to management when necessary * Contribute to continuous improvement by sharing insights and best practices * Maintain strong knowledge of available products and services ________________________________________ What We're Looking For * Confident, proactive approach with a strong customer service mindset * Professional and polite telephone manner * Strong written communication with clear and concise messaging * Ability to take ownership of customer issues and follow through to resolution * Empathy and the ability to understand different perspectives * Strong relationship-building skills across teams * Excellent attention to detail, organisation, and timekeeping * Positive attitude toward personal and professional development

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