Customer Service Advisor
New Yesterday
Northampton Salary:
£23,000-£26,000 + Quarterly Bonus Hours:
37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm) The Role Our client is seeking experienced
Customer Service Advisers
to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice. You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance. About You Our client requires candidates with
previous customer service experience, ideally within banking, utilities or insurance
and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable. You'll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential. Key Skills & Attributes Previous
insurance industry experience (desirable) Customer Service Experience (Essential) Excellent communication and listening skills Strong attention to detail Positive, empathetic and customer-focused approach Good numeracy, literacy and keyboard skills Flexible, proactive and a strong team player High levels of integrity, honesty and professionalism A confident, 'can-do' attitude Benefits Salary £23,000-£26,000 DOE Quarterly bonus (approx. 10% of salary) 25 days holiday + bank holidays, rising with service Additional day off for your birthday Full training and career development Permanent, full-time role (37.5 hours per week)
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- PartTime
- Category:
- Customer Service