Customer Service Assistant (E-Commerce)
6 Days Old
This role is ideal for someone who has worked in customer service within an online business and is confident handling day-to-day customer queries, orders and returns. Experience with online marketplaces (e.g., Amazon, eBay or similar) is a bonus, but not essential — what matters most is strong customer service, attention to detail, and the ability to stay organised in a fast-paced environment.
Key responsibilities (including but not limited to)
* Handling customer queries via email and phone in a professional and helpful way
* Reviewing and processing customer orders, escalating issues where needed
* Managing returns and rejections, working closely with the warehouse team
* Updating customers on return status and resolving issues quickly and fairly
* Logging and maintaining accurate records in internal systems / CRM tools
* Supporting the wider team with general admin and customer service tasks as required
What they are looking for
* Strong organisation skills and the ability to prioritise workload
* A confident and friendly phone manner
* Great attention to detail and a “get it right first time” approach
* The ability to think on your feet and use initiative
* Solid IT skills (Microsoft Office) and confidence learning new systems
* Experience using order management systems — Linnworks experience is advantageous but not essential
* The ability to work under pressure and meet deadlines
* Fluent written and spoken English
* A positive attitude, strong work ethic, and a team-first mindset
What you’ll get in return
* A flexible approach to working
* Company pension scheme
* Cashplan and private medical benefits (available after a qualifying period)
* Employee ownership via their EOT (Employee Owned Trust) — after a qualifying period you’ll be enrolled and receive a share in the business
* Dress Down Friday
* Team nights out, a supportive culture, and a genuinely good working environment
Location & hours
This is a full-time, office-based role at their Heywood offices. Hours are Monday to Friday, 8:30am – 5:30pm.
Only relevant candidates will be contacted
- Location:
- Birch
- Salary:
- £25,000 - £30,000 /annum
- Job Type:
- FullTime
- Category:
- Customer Services
