Job Title: Customer Service Executive Location: Inverness Salary: £25,000 per annum Job Type: Permanent / Full-time (35 hours per week)

Key Responsibilities

• Respond to customer enquiries via phone, email and web chat, understanding their needs and recommending suitable services. • Guide customers through the onboarding process, including scheduling installations and setting up accurate customer accounts. • Manage and maintain your customer pipeline while meeting service and performance targets. • Provide ongoing support to customers who may need additional assistance before their service is fully operational. • Work collaboratively with internal teams such as Finance and Field Engineering to ensure a smooth customer experience. • Assist with responding to customer queries and interactions across social media channels where required.

Requirements

Essential • Previous experience in a call centre or office-based customer service role. • Strong communication skills and a customer-focused approach. • Ability to manage multiple enquiries while maintaining a high standard of service. • Comfortable working as part of a team to achieve shared goals.

Desirable • Experience within telecommunications, utilities or a similar service led industry.

What’s on Offer

• Salary: £25,000 per annum • Benefits: Company benefits package including holiday and pension • Working pattern: 35 hours per week, including some early evening shifts (up to 8pm) and occasional Saturdays (9am–5pm, approximately 1 in 3) • Career development: Opportunity to grow within a supportive and expanding organisation

About You

• Friendly, approachable and naturally customer focused. • A strong communicator who enjoys helping people and solving problems. • Organised, proactive and able to manage tasks efficiently in a fast paced environment.

Apply Now

For more information, contact Lauren at Global Highland