Joining a collaborative and customer-focused team, the Customer Service Executive will support the delivery of aftersales services across the defence client base. Reporting to the Customer Logistics Support Manager, you’ll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction.

Key Responsibilities:

Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering. Coordinate with internal teams to ensure on-time delivery of hardware and documentation. Propose pricing and updates for in-service support, tailored to specific client requirements. Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans. Maintain service level compliance and accurate quoting/communication records. Generate internal and external customer service reports. Work closely with CLS Sales Manager to improve service offerings and address customer needs.Skills & Experience Required:

Essential:

Prior experience in a customer service or support role. Strong interpersonal and customer-facing communication skills. Able to work independently, manage time, and solve problems effectively. Proficient in Microsoft Office applications.Desirable:

Experience with ERP systems. Understanding of import/export processes including dual-use or military goods. Familiarity with Jira an...