Customer Service Lead

Salary 30k dependent on experience Acton, west London W3 – full time office based

Hours: 9am-5pm daily

You must be eligible to work in the UK

Company Overview:

Esska Shoes is a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes. We are looking for a dedicated and experienced Customer service Lead to join our team and contribute to our continued success.

Role Overview:

Esska Shoes is seeking a dedicated and experienced Customer Service Lead to join our team. As the first point of contact for our valued customers, you will manage communications via email, telephone, and Instagram, ensuring exceptional service across all channels. In addition to your digital responsibilities, you will also serve customers in our Esska shop, providing a seamless in-person experience. Proficiency in using Gorgias or a similar inbound message tool is essential for this role.

Key Responsibilities but not limited to:-

This is an overview of the role and other task will be required.  The role reports to the Managing Director and Operations Manager

Act as the initial point of contact for all customer communications, including email, telephone calls, and Instagram messages. Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Utilize Gorgias or similar inbound message tools to manage and track ...