Customer Service Manager - Maternity Cover

Location: Remote until December, thereafter Kingston upon Thames with parking

Salary: £45,000 - £50,000 per annum plus amazing benefits package including medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic facilities including pay day pastries.

Hours: 9am to 5pm, Monday to Friday with 2 days working from home after December

Contract Type: Maternity cover with likely extension

Are you ready to take your career to the next level in the dynamic world of this exciting organisation?

My client, who I know very well, is seeking a passionate and driven Customer Service Manager to lead a team of 8, dedicated to delivering exceptional customer experiences!

If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you!

Key Responsibilities:

Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance. Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience. Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights. Team Development: Support recruitment and retention efforts while conducting re...