Are you an experienced Customer Service Manager with experience in manufacturing / production? Would you like to join a growing organisation with a fantastic company culture? If so, this position could be perfect for you.

Customer Service Manager Permanent Monday to Friday, 8:30am – 5:30 pm Aldershot

We’re looking for a proactive, hands-on Customer Service Manager who thrives in a fast-paced environment and is passionate about leading people, improving processes, and delivering exceptional customer experiences. This is a pivotal role within the business — you'll lead a dedicated team and drive operational excellence.

You’ll be an advocate for your team and your customers, working closely with cross-functional departments including sales, marketing, purchasing, and finance to ensure the voice of the customer is central to everything we do. You’ll have the confidence to lead with data, own your department's KPIs, and take initiative to enhance the customer journey from end to end.

Responsible for a team of circa 20 Service Representatives and multiple account managers.

What you’ll be doing

Champion Customer Satisfaction: Maintain customer satisfaction as the highest priority through ongoing data analysis, process improvements, and team training. Product Knowledge & Challenges: Develop a deep understanding of our product range, including common customer challenges related to q...