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• E2e responsible for support services delivered to customers within telematics and traffic management business.
• Leads ITIL functions in charge of (INCM, CHM, PRBM, etc.), fulfils respective contractual deliverables per account.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external partners. Acts as escalation point for customers within the respective ITIL functions.
• Analyses data to identify trends within responsible ITIL areas, identifies risks & improvements within daily operations and contributes to monthly service value reporting.
• Expedites Operational Excellence, compliance with ITIL standards, ensure service documentation and contributes to continuous service improvements with the aim to increase customer satisfaction.
• Creates and/or maintain environments to assure SLA & KPI fulfilment, including service optimization & quality assurance of respective ITIL function within the team/ across the entire organization.
• Takes vital lead role in the on-boarding of new clients and creation of new services and operations models.
• Provides input to commercial change management and supports upselling opportunities
  
  

• E2e responsible for support services delivered to customers within telematics and traffic management business.
• Leads ITIL functions in charge of (INCM, CHM, PRBM, etc.), fulfils respective contractual deliverables per account.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external partners. Acts as escalation point for customers within the respective ITIL functions.
• Analyses data to identify trends within responsible ITIL areas, identifies risks & improvements within daily operations and contributes to monthly service value reporting.
• Expedites Operational Excellence, compliance with ITIL standards, ensure service documentation and contributes to continuous service improvements with the aim to increase customer satisfaction.
• Creates and/or maintain environments to assure SLA & KPI fulfilment, including service optimization & quality assurance of respective ITIL function within the team/ across the entire organization.
• Takes vital lead role in the on-boarding of new clients and creation of new services and operations models.
• Provides input to commercial change management and supports upselling opportunities
  
  

• Minimum 6 years’ experience at service management positions.
• Advanced knowledge of ITIL (ITIL v3/v4 certification is an asset) & Service management, including solid understanding of delivering of IT Application Services.
• IT education or IT background. Technical awerness and diagnostic approach.
• Structured and independent way of working, customer centric mindset, willingness to learn and being resilient.
• Business fluent in English (both written and oral), strong communication skills and team player.
• Availability for oncalls and ocasional travels.
  
  

• Hands-on Experience with ServiceNow, Cherwell, or Halo for Incident Management
• Experience with Reporting in ITSM Tools and Power BI
• Understanding of or Willingness to Learn AI-Driven ITSM Capabilities
• Other languages: French, Dutch or Swedish
• Experience in Traffic Management
  
  

• Permanent role.
• Hybrid working model (at least 2 days per week at the office in Coventry)
• Private medical care, life insurance and pension plan
• Growth opportunities within our international structures (internal mobility, career coaching and mentoring etc.)
• An interesting full-time position within a global renowned family owned company.
• Challenging limits of mobility for a healthy world without congestion.
• Space for creating innovative solutions and ideas for our fast growing markets.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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