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Job Description

About the Role

We’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.

You will handle customer enquiries across phone, email and live chat, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.

Key Responsibilities

Respond to customer enquiries via phone, email and online chat

Provide accurate information and resolve issues in a timely manner

Maintain detailed and clear customer records

Work closely with internal teams to support customer needs

Follow company procedures and contribute to service improvements

Ensure a positive customer experience with every interaction

About You

Strong communication and active listening skills

A calm, supportive and patient approach

Comfortable working in a fast-paced environment

Basic IT proficiency (MS Office, email, CRM systems)

Problem-solving mindset and attention to detail

Team-oriented and eager to learn

(No specific qualifications required; all applicants welcome.)

What We Offer

Comprehensive training and ongoing development

Opportunities for progression into senior support or team lead roles

Employee assistance programme and wellbeing support

Inclusive and supportive workplace culture

How to Apply

Submit your CV via LinkedIn Easy Apply if you feel you would be a great addition to the team.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.