*Customer Service Representative (Remote)* We’re hiring a Customer Service Representative to join our fast growing tech startup. Tradecert is just 10 months in and already making waves in the industry. We’re growing at 25% month on month, expanding our team and building something genuinely exciting. As we continue to scale, we’re looking for someone who can deliver a great customer experience and become a key part of our support team. This role is fully remote and is a full time position at 37.5 hours per week. *About the role* You’ll be handling inbound/outbound customer support enquiries and helping customers get the most out of our platform. You’ll be one of the first points of contact for users, so we’re looking for someone friendly, organised, proactive, and confident in communicating with customers. *Key responsibilities* Respond to inbound customer support enquiries in a timely and professional manner whilst taking the initiative with outbound calls/follow ups Help customers troubleshoot issues and answer questions clearly Provide a positive and helpful experience across all customer interactions Work closely with the wider team to escalate issues where needed Spot common customer pain points and feedback insights to help improve the product and support experience Maintain a strong understanding of the platform so you can support customers effectively *What we’re looking for* Excellent communication skills, both written and verbal Ability to take the initiative and troubleshoot issues with critical thinking A customer first mindset Strong organisational skills and the ability to manage multiple conversations at once Comfortable working independently in a remote environment Confident using computers, apps, and digital tools day to day, with the ability to pick up new systems quickly A positive attitude and willingness to learn in a fast moving startup Previous customer service or support experience is preferred, but not essential Experience using a CRM system is preferred, but not essential *What we offer* Fully remote working MacBook laptop provided The chance to join an ambitious startup at an exciting growth stage Real opportunities to grow with the business as the team expands A supportive and fast paced working environment *Why join us* This is a chance to get in early at a company that’s growing quickly and building real momentum. You won’t just be another number here. You’ll have a direct impact on our customers’ experience and play an important role in shaping how support grows as the business scales. *Salary* £25,000-£28,000 depending on experience *To apply* Send us your CV along with a short note about yourself, your availability, and why you’d be a great fit for the role. Job Type: Full-time Pay: £25,000.00-£28,000.00 per year Benefits: * Company pension * Work from home Application question(s): * Tell us about a time you had to figure something out without being told what to do. What did you do and what was the outcome? Work Location: Remote