Are you an experienced Customer Service Manager looking for a new challenge? Do you have experience of working in a call centre environment?

This is an exciting opportunity to work with one of the UK's largest, well-known brands and one of the most active sports sponsors in the UK. The business offers a wide customer offering across their online platform, and the office-based Customer Service Teams are there to support and develop relationships with customers and colleagues, to ensure every interaction meets a high standard.

If you enjoy a fast-paced environment, have a high level of customer care and attention to detail, and prior people management experience, this could be the role for you! You will play an active role in managing the quality and service provided to both customers and colleagues in stores. Ensuring teams are encouraged to develop their own personal skills and knowledge will be pivotal to succeed in the role. This role provides an opportunity for someone who enjoys working in a demanding and challenging environment, whilst still being focused on world class customer interactions. We're looking for candidates who have experience creating and managing customer service teams, with a positive approach to learning new things, as well as a background in management.

This is an inbound/ digital role working any 5 days from 7 including weekends, shifts between 6.45am and 7pm.

Key responsibilities:

Manage quality and ...