Sales Team Leader – Call CentreReadingPermanent £25,000 - £29,000\n\nAre you passionate about driving performance and creating a positive team culture? We’re looking for a Sales Team Leader to inspire, coach, and empower Contact Centre Advisors to deliver exceptional results and outstanding customer experiences.\n\nWhat You’ll Do\n\n * Lead & Motivate: Coach and develop a team of Contact Centre Advisors to achieve individual and team performance targets.\n\n * Performance Excellence: Monitor key metrics such as Average Handle Time (AHT), call answer rates, and abandoned call rates to ensure service quality.\n\n * Quality & Accuracy: Ensure calls are logged in Zendesk with at least 90% accuracy (stretch goal: 95%) and maintain accurate customer records in our CRM.\n\n * Operational Oversight: Manage agent schedules, breaks, and adherence for optimal staffing and service levels.\n\n * Customer Focus: Handle escalated inquiries and complaints professionally, aiming to exceed expectations while balancing business needs.\n\n * Quality Assurance: Monitor calls to maintain high-quality standards, with a minimum of “Meets Expectations” and a stretch goal of “Exceeds Expectations.”\n\nWhat We’re Looking For\n\n * Proven experience in team leadership within a contact centre or similar environment.\n\n * Strong coaching and motivational skills.\n\n * Excellent communication and problem-solving abilities.\n\n * Familiarity with Zendesk and CRM systems is a plus.\n\nWhy Join Us?\n\n * Be part of a dynamic, supportive team.\n\n * Opportunities for growth and development.\n\n * Competitive salary and performance-based incentives.\n\nReady to lead and make an impact? Apply now and help deliver exceptional service every day