Job title: Customer Services Administrator

Location: Office based in Ringwood, Hampshire, BH24 3SG Hours: 37 per week, Monday to Friday

About the role

We are looking for a Customer Services Administrator, who will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. As Customer Services Administrator, you will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner.

Your main responsibilities will include: Managing and co-ordinating workload using COINS, our CRM system Filtering issues and prioritising tasks and workload Scheduling work plans for our field-based Customer Service Technicians Updating the CRM system with real time information to keep abreast of implementation, delivery times and work schedules Raising purchase orders and dealing with invoices Sourcing contractors where necessary Managing stakeholder and homeowner expectations

This is a busy and interesting role that combines a variety of skills in administration and customer service. You will liaise on a dail...