Customer Services Assistant (Logistics) up to c40k+ Bonus

South East ABJ7571

As Customer Services and logistics Assistant reporting to Logistics and Customer Service area, the Logistics & Customer Service Assistant supports the daily operations of the business across EMEA.

This customer services role within logistics role provides an excellent opportunity for professional growth.

The company logistics network includes two outsourced warehouses and this role plays a critical part in coordinating activities between customers, external partners, and internal departments.

Hybrid set up

Key Responsibilities

* Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses either directly or by liaising with relevant departments.

* Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.

* Manage end-to-end order processing:

* Receive and validate purchase orders

* Allocate stock and arrange transport

* Prepare shipping/export documentation

* Issue order confirmations and accurate invoices in a timely manner

* Liaise daily with third-party warehouses to coordinate dispatches, check stock availability, and resolve shipment issues.

* Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.

* Provide general administrative support for logistics and sales te...