Customer Success Account Consultant, United Kingdom

Customer Success Account Consultant

2 Days Old

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Solvace is a fast-growing SaaS platform allowing manufacturing organizations digitize their Operational Excellence activities, leading to both higher efficiency and effectiveness to create deep impact to their business. Our all-on-one digital OpExc platform contributes to breaking silos while integrating all functions and empower peopleacross industrial sites.

We integrate with any company’s ERP/MES and connect their data, processes and people (from front-line workers to management levels) leading to better decision making, boosted results, improvement local/global communities’ collaboration. We are using a revolutionary software in the Industry 4.0 context with innovative functionalities, new Technologies as AR, VR, IoT and AI.

Our 70,000 users represent a large range of industries across the globe.

We are looking for a talented Customer Success – Account Consultant to play a key role in ensuring customer success through the implementation, monitoring and support of a digital platform of Operational Excellence methodologies. You will be part of a passionate team of 60+ professionals and you will report to the Account Director.

Responsibilities:

Lead implementations on client sites ensuring the best use of the system for digital application of the operational excellence methodology
Develop strong relationships with clients, promoting retention and improving the use of the platform
Map possible gaps to increase client satisfaction
Build and manage plan to improve key indicators (SLA, NPS, ...)
Identify and capitalize on business opportunities
Promote Up / Cross sales with existing clients
Monitor the Invoice process, including renewals

Requirements:

3 years of project management experience with cases of success
Experience in sales process
Experience on dealing/facing with clients/users at all levels
Knowledge in Operational Excellence Methodologies – TPM, WCM, Six Sigma,…
Ability to work with teams of diverse cultures
Be able to work with MS Office
Engineering degree or equivalent experience
Fluent in English with German as a plus
Detail-oriented and high level of autonomy/initiative
Proactive mindset
Ability to work under supervision and follow established guidelines
Excellent writing, communication, presentation and management skills
Knowledge in tools such as Hubspot/CRM
Willingness to travel
Manufaturing experience using Operational Excellence metodologies as a plus

What We Expect:

Collaborate in a dynamic, flexible, creative, and open environment.
Enjoy exploring new approaches and technologies.
Communicate clearly and objectively in an agile team.
Embrace learning from mistakes and reporting them.
Go the extra mile! Exceed client expectations and share experiences and ideas with the team.
Work remote with possibility to travel.

How to Apply:

If you're passionate about driving customer success in a cutting-edge SaaS environment, we invite you to join our 60+ professional team at Solvace. Apply by submitting your application here.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time