August Greater London, England, United Kingdom

Customer Success Associate

August Greater London, England, United Kingdom

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August is a rapidly growing company that is revolutionising the way people own holiday homes in Europe. We are driven by our mission to provide a modern and hassle-free ownership experience, allowing our clients to enjoy multiple vacation properties without the typical complexities associated with traditional home ownership. As we continue to expand, we are committed to building a team of highly talented individuals who are not only dedicated to achieving high output but also value having fun and enjoying the journey together.

With August, our clients have the opportunity to own not just one, but up to five luxurious holiday homes. We handle every aspect of the ownership process, from purchasing and renovating the properties to designing stunning interiors and managing them on behalf of our clients. We take great pride in the quality of our homes and the simplicity of our ownership model, our relentless pursuit of excellence and innovation enables us to deliver unparalleled Homeowner Experiences and redefine the concept of holiday home ownership in Europe.

Job summary

We are seeking a highly motivated and customer-focused individual to join our Homeowner Experience team as a Customer Success Associate. In this role, you will be the first point of contact for all homeowner enquiries and communications, playing a pivotal role in maintaining excellent relationships with our valued homeowners. This role is ideal for someone who brings positive energy to the team, enjoys chatting with clients, and feels comfortable juggling multiple conversations and priorities with a smile.

Roles and Responsibilities:

• Homeowner Communication - serve as the main point of contact for homeowner inquiries, responding promptly and professionally via email, phone, and other communication channels
• Address any concerns or issues in a timely and effective manner
• Booking Management - oversee the booking process, ensuring accuracy and efficiency. Coordinate with relevant teams to ensure all client requests are met, such as special requests, amenities, and activities
• Build and maintain strong, friendly, yet professional relationships with our Homeowners, understanding their preferences, needs, and expectations
• Work closely with the Operations team (remote and London-based team) to coordinate housekeeping, maintenance, and other necessary services to ensure seamless client experiences
• Work closely with the digital product team to solve any tech related problems and continue to improve our systems
• Proactively seek opportunities to enhance homeowner experiences, streamline processes, and improve overall operational efficiency
• Follow the ‘August way‘ of working and processes
• Keep Homeowners updated on the status of their homes and collection

About you:

• Previous experience in a customer service or client-facing role is preferable but not essential
• Strong interpersonal and people skills and the ability to build positive relationships with homeowners and internal teams
• Excellent verbal and written communication skills, with a professional and friendly demeanour
• Friendly, outgoing, and confident in communication
• Exceptional problem-solving and conflict resolution abilities
• Good risk analysis to appropriately respond, prioritise, and escalate constructive communication
• Strong attention to detail and ability to multitask in a fast-paced environment
• A flexible, can-do attitude with a willingness to be flexible, learn and adapt to a fast growing and scaling business
• Basic proficiency using technology
• Willing to travel to the places we have homes when required
• Based in London
• Fluency in English

What we offer:

We believe talent is the key to success and our team and culture means everything to us. Therefore, we’re proud to attract leading talent and invest hard in you for further development.

• A high growth company that is quickly becoming a leader in the global market
• Competitive salary and pension
• Training to better your skills and development
• Supportive team based in London
• Full time contract 40 hours minimum across 5 Days
• Location Central London
• Company bonus scheme
• Hybrid working - 3 days in office and 2 days from home
• Health Assured Employee Assistance programme and company policy perks like monthly early Fridays

August Values

• Resourcefulness - We take personal ownership in problem-solving and believe it is our responsibility to establish our place on the team and to contribute to the company's success
• Urgency - Our industry is fast-paced, we aim to act promptly and with the intention to make things happen efficiently and effectively to stay ahead of the competition
• An ownership mindset - We are accountable for ourselves, our colleagues, our clients and our company. We take pride in what we do. Taking the initiative to bring about positive results. We empower each other to take ownership of our actions
• Pragmatism - We prioritise and evaluate based on impact and tangible results
• Communication - We believe in transparent and open communication and sharing with each other.
• Kindness - Values kindness and a strong team ethos, with recognition that our people are what drive our success. Friendly, generous and considerate

If you think this sounds like you please do apply!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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