Customer Success Specialist

New Yesterday

LynxarelookingforanexperiencedCustomerSuccessSpecialisttoleadpost-salecustomerengagementandhelpdrivelong-termclientsatisfactionandgrowth.Thisrolecombinesrelationshipmanagement,dataanalysis,reporting,andcross-teamcollaboration.
KeyResponsibilities:
Serveasthemainpointofcontactforkeycustomers
Buildstrongrelationshipsandunderstandcustomergoals
Proactivelyidentifygrowthopportunitiesandpotentialrisks
Collaboratewithsales,operations,andtechnicalteams
Analysecustomerhealthmetricsandprepareperformancereports
Leadcustomermeetingsandtrainingsessions
Supportandmentorjuniorteammembers
Collectandsharecustomerfeedbackinternally
Helpimprovecustomersuccessprocessesandworkflows
Coordinatelogisticsandresolvecustomerissues
Requirements:
35yearsexperienceinacustomer-facingB2Brole
Strongcommunicationandrelationship-buildingskills
Experiencemanagingcustomeraccountsanddrivingsuccess
ComfortablewithCRMandprojecttools(e.g.,Salesforce,Jira)
Organised,proactive,anddetail-oriented
Bachelorsdegreepreferred

TPBN1_UKTJ
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Location:
Crick
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service