Job Title: Customer Support Executive

Location: Middlebrook

Contract and working pattern: 6 month fixed-term contract, hybrid working

Are you ready to Be Your Best Barr None? 

Lets Grow!!!

We are all about Being Your Best Barr None and having a career with real Moments that Matter!

Employing around 950 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact.

For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours.

At our core is  IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste.

We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges.

There's never been a better time to join us!

What we’re looking for…

AG Barr are looking for a Customer Support Executive to join our Customer Service Team, based in Middlebrook. Reporting to the Customer Service Team Leader, the Customer Support Executive will provide a comprehensive Customer support service to Commercial Operations, Business Development Managers, and wholesale customer supply chain to ensure the effective day to day management of AG Barr products and deliveries.

The Customer Service team, which consists of the Customer Service Team Leader and 5 Customer Support Executives, receives and processes wholesale customer orders each day.

The role of the Customer Support team is to process wholesale customer orders, ensuring that they comply with agreed trading terms for individual customers and to resolve any issues that arise from receipt of orders until order processing is complete.

Your responsibilities will include...

As Customer Support Executive, your responsibilities will include;

• Liaising with our Customer Collaboration and Logistics teams to ensure customer delivery requirements can be met for any non-standard orders or lead times.
• Liaising with our customers to ensure successful outcomes are delivered.
• Resolving customer order queries and complaints, ensuring that follow-up action satisfies the customer order requirements at the lowest internal cost.
• Managing the stock cycle, working with the customer to resolve any matters that arise in relation to this.

What you’ll bring...

The successful candidate will have;

• Been educated to GCSE level or equivalent.
• Experience in customer service or support role.
• Good numeracy skills and be IT literate.
• Good communication and analytical skills, with the ability to work well in a team.
• The ability to adopt a flexible approach to resolve customer stock problems.
• A working knowledge of what makes good customer service, with the foresight and initiative to highlight orders that may cause availability issues further down the line.

What we offer…

We believe in creating a diverse and inclusive culture where your voice can be heard.  Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent.

We look after our employees by offering a competitive salary and benefits package which includes;

• Uncapped bonus linked to business performance
• Defined contribution Pension
• Up to 34 days holiday (depending on shift pattern)
• Flexible holiday trading
• Flexible cash pot to spend on benefits
• Healthcare Cash Plan
• Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
• Life assurance
• Save as you earn scheme
• Staff sales discount
• Free AG Barr products throughout your working day and staff sales
• Annual salary review 
• Ongoing professional development and access to Learning and Development programmes and content

And much more! 

To find out more about what it is like to work for AG Barr, please visit our careers platform here.

We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.

While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now!

Speculative CVs from agencies will not be accepted.

Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!