About the role To work as part of the customer support team to achieve sales targets through a focus on selling John Lewis & Partners service products. To support the resolution of customer queries and deliver a market leading customer experience. Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.

Duties and Responsibilities: You will need to be friendly, welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Your duties will be varied, from serving in our Bureau de Change, looking after lost children, lost property and a wide range of other Customer queries. This role is key in supporting the selling floors and wider branch, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints.  You will be expected to support and promote our services at in-store events.

Job Requirements: You’ll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding.

Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.

Additional Information: As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application: - Please be aware that due to the nature and activities of this role, all successful candidates will have a 5 year reference check, 5 year financial probity and a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website. - We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early. - Print off the job description now if you require it. - Ensure you have an up-to-date CV. About The Partnership We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.