Customer Support – SaaS / IT Helpdesk / CRM

We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.

The Offer:

• Annual Salary up to £41,000 doe
• 12 months contract PAYE - weekly paid
• Location: Staines, Surrey (Hybrid, 2–3 days onsite)

The Job:

• First-line support via email/phone/tickets
• Logging and triaging platform issues (ServiceNow or similar)
• Escalating trickier issues to technical teams
• Walking users through solutions, sharing best practices
• Spotting trends, gaps in documentation, and user feedback

What You’ll Need:

• 1–3 years in Customer Support / Helpdesk / IT Service Desk
• Comfortable with platforms, tools, and ticketing systems
• Clear communicator, calm under pressure, team-first
• Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background

Think you’re a fit?

Let’s connect. Just send your CV or LinkedIn profile.

Som | som@principlehr.com