Customer Support & Technical Administrator (Solar & Battery Systems)
New Today
*Green Energy Solar – Office Based*
*Salary:* £24,000 – £30,000 per year (depending on experience)
*Job Type:* Full-time, Permanent
*Location:* Cardiff / Newport area (office based)
About Us
Green Energy Solar is a growing renewable energy company specialising in solar PV and battery storage solutions. As a £9m turnover SME, we pride ourselves on delivering high-quality installations and excellent customer service.
As our customer base continues to expand, we are looking for a technically minded *Customer Support & Technical Administrator* to join our team and help support customers with their solar and battery systems.
Working in a small but growing team, this role requires someone who is *proactive, organised, and comfortable supporting multiple areas of the business when required.*
The Role
You will be responsible for supporting customers remotely once their solar and battery systems have been installed. This includes responding to queries, assisting with troubleshooting, and ensuring customers receive prompt and professional support throughout their journey and after installation.
You will support systems including *Fox ESS, EcoFlow and Tesla Powerwall batteries*, alongside solar PV installations.
Key Responsibilities
* Provide *remote technical and customer support* for installed solar and battery systems
* Respond to *customer enquiries, service requests and complaints* in a timely and professional manner
* Assist with *basic troubleshooting and system checks*
* Record and manage all *customer interactions and service requests within the company CRM system*
* Liaise with *installation teams, engineers and manufacturers* where technical support is required
* Maintain accurate *customer records, service logs and support tickets*
* Support the wider team with *administrative tasks related to customer service and after-sales support*
* Assist other departments when required as part of working in a *growing SME environment*
Requirements
* Technical background (engineering, electrical, renewable energy or similar preferred)
* Strong *problem solving and troubleshooting skills*
* Excellent *communication and customer service skills*
* Ability to manage multiple queries and prioritise workload
* Comfortable using *CRM systems and office software*
* Organised and able to work effectively within a *small team environment*
Desirable Experience
* Knowledge of *solar PV or battery storage systems*
* Experience with *Fox ESS, EcoFlow or Tesla systems*
* Previous *technical support or customer service experience*
Benefits
* Competitive salary based on experience
* Opportunity to work in the *rapidly growing renewable energy sector*
* Training and development opportunities
* Friendly and supportive team environment
* Opportunities for career progression as the business continues to grow
Job Types: Full-time, Permanent
Pay: £24,420.00-£30,000.00 per year
Benefits:
* On-site parking
Application question(s):
* Do you have experience providing technical or product support to customers?
Yes – 2+ years
Yes – less than 2 years
No, but I have a technical background
No
* Please briefly describe your technical background or experience working with technical systems.
* Are you comfortable troubleshooting technical issues remotely with customers by phone or email?
Very comfortable
Some experience
Limited experience
No experience
* Have you previously used a CRM system to record customer interactions or support tickets?
Yes – regularly
Yes – occasionally
No, but willing to learn
No
* Have you worked in a small business or SME where staff are expected to help across different areas of the company?
* Do you have any experience or knowledge of renewable energy systems (solar PV, batteries, inverters etc.)?
Yes – direct work experience
Yes – basic knowledge
No, but interested in learning
No
* In one or two sentences, how would you explain a technical issue to a customer who is not technically minded?
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Location:
* Cardiff CF3 2PZ (required)
Work Location: In person
- Location:
- Cardiff
- Job Type:
- FullTime