customer-service
New Today
Customer Service Representative
Location: Northampton Office (Full-Time, On-Site)
Salary: £27 - 30,000 per annum (dependent on experience)
Hours: Monday to Friday, 8:00 AM – 5:00 PM (½ hour lunch break)
About the Role
We are seeking a proactive and customer-focused individual to join our team as a Customer Service Representative. This role is pivotal in delivering exceptional service to our clients, ensuring their needs are met promptly and professionally.
Key Responsibilities
- Client Support:
- Respond to customer inquiries via email, phone, and live chat.
- Provide accurate quotes and resolve any queries efficiently.
Order Management:- Monitor and manage backorders, keeping clients informed of progress.
Account Support:- Assist the Key Account Manager with tasks to ensure outstanding client care.
Communication:- Maintain clear and professional communication with clients and internal teams.
Skills & Experience Required
- Previous experience in a customer service or client support role.
- Strong communication skills (written and verbal).
- Ability to manage multiple tasks and prioritize effectively.
- Competent in using email and live chat platforms; experience with CRM systems is advantageous.
- A positive, solution-oriented attitude with attention to detail.
Benefits
- Competitive salary of up to £30,000.
- Inclusion in the company-wide profit-sharing bonus scheme, giving you a share in the success you help create.
- Full-time, office-based role in Northampton.
- Opportunity to work in a supportive and collaborative team environment.
- Location:
- Moulton
- Salary:
- £27,000 - £30,000 per annum
- Job Type:
- FullTime
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