D2C Product Development Manager

Purpose of the role

The Product Development Manager will be instrumental in steering the successful delivery of new features, enhancements, and product innovations across our digital platforms. As a key member of a cross-functional squad, this role serves as the conduit between strategic product vision and operational execution, ensuring that product changes are thoroughly defined, implemented efficiently, and meet customer, business, and regulatory standards

What does the job involve?

• Lead and coordinate day-to-day execution within the feature squad, ensuring that product backlog items are clearly specified and effectively advanced through all stages of the development lifecycle.
• Collaborate closely with Product Managers to align with the product roadmap, prepare for future sprints, and maintain transparency around priority features and delivery timelines.
• Work in partnership with Developers, Testers, UX/UI specialists, Compliance, and business subject matter experts to refine requirements and develop pragmatic, high-quality solutions.
• Draft and review user stories, acceptance criteria, process flows, business rules, and all relevant supporting documentation for upcoming work items.
• Orchestrate Agile ceremonies such as backlog refinement and sprint planning, facilitating team discussions to drive clarity and consensus on deliverables.
• Own the squad's delivery plan, proactively monitoring progress, identifying potential risks or blockers, and supporting the team in resolving issues.
• Act as a liaison to internal stakeholders-including customer service, operations, and marketing-to prepare teams for the release of new product features and ensure seamless go-live experiences.
• Ensure all product development complies with applicable regulations (such as FCA, Consumer Duty), and company standards, working with compliance and legal teams as required.
• Support the planning and execution of User Acceptance Testing (UAT), coordinating business sign-off and managing feedback cycles.
• Champion a culture of continuous improvement, facilitating retrospectives, gathering insights, and implementing process enhancements within the squad.
• Directly manage and develop junior team members (e.g., Product Analysts, Associate Product Owners), providing coaching, feedback, and performance guidance.

• Strong experience in digital product delivery and change management, ideally within financial services
• Proven track record of leading and coordinating delivery across cross-functional teams
• Working knowledge of Agile methodologies and sprint-based delivery
• Understanding of FCA regulatory framework and delivering compliant change

• Understanding of digital platforms and customer-facing technologies, ideally within investment or financial services
• Excellent skills in requirements gathering, user story writing, and producing clear documentation for technical and non-technical audiences.
• Demonstrated ability to translate complex business requirements into actionable, testable, and deliverable solutions
• Excellent stakeholder management and communication skills-able to influence and coordinate across multiple departments
• Strong organisational skills and attention to detail
• Strong problem-solving skills, organisational talent, and the ability to prioritise effectively in a dynamic, fast-paced setting.
• Analytical mindset with ability to interpret and challenge requirements and identify solutions
• Skilled in documentation of requirements, process flows, and delivery tracking
• Committed to continuous improvement and personal development
• Collaborative team player with a focus on quality and outcomes

• Competitive starting salary
• Starting holiday entitlement of 27 days, increasing up to 31 days with length of service and a holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 7% (Increasing with length of service)
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan - provided by SimplyHealth
• Private healthcare scheme and dental plan
• Free gym membership, with an on-site gym providing a wide range of free classes
• Employee Assistance Programme
• Bike loan scheme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Discounted nursery fees at Kids Planet on Exchange Quay
• Loans for travel season tickets
• Death in service scheme
• Paid time off for volunteer work
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Parking at Exchange Quay (subject to availability)
• Ongoing technical training
• Professional qualification support
• Talent development programmes
• Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
• Monthly leadership breakfasts and lunches

Boost your career