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D365 Solution Architect - Newcstle, UK

New Yesterday

Job Description

Role:D365 Solution ArchitectDuration: 6 MonthsLocation: Newcastle, UKMode: Hybrid (2-3 days in a week)
Job Description:

The Role

You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with business and technical stakeholders to translate requirements into scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem.

Your responsibilities:

  • Lead solution architecture and design for Dynamics 365 Customer Servicecentric engagements
  • Own end-to-end solution definitions include functional, technical, integration, and data architecture
  • Engage directly with customer stakeholders to understand business processes, challenges, and outcomes
  • Design and build hands-on Proof of Concepts (POCs) to validate solution approaches and demonstrate value
  • Define application landscape including Dynamics 365, Power Platform
  • Ensure solutions align with non-functional requirements such as security, scalability, performance, and compliance
  • Provide architectural governance, design assurance, and technical leadership during delivery
  • Guide and mentor functional consultants and developers across the delivery lifecycle
  • Support activities including solution walkthroughs, estimates, and technical responses

Your Profile

Essential skills/knowledge/experience:

  • 10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments
  • Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management
  • Proven ability to design and build POCs, demos, and reference implementations
  • Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages)
  • Experience designing integrations
  • Strong customer-facing skills with the ability to communicate complex solutions clearly
  • Experience working in regulated or large-scale environments with strong governance needs
  • Ability to balance out-of-the-box capabilities with configuration and customisation

Desirableskills/knowledge/experience:

  • Experience with Copilot, AI-enabled customer service, or knowledge management solutions
  • Exposure to public sector or highly regulated industry programmes

JBRP1_UKTJ

Location:
Newcastle Upon Tyne
Job Type:
FullTime
Category:
Technology

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