Company description: Khne + Nagel (AG & Co.) KG Job description: ? Join a dynamic logistics team dedicated to delivering time-critical shipments with precision and care. This role demands strong aviation industry experience, excellent customer service skills, and a solution-driven mindset. If you're ready to go the extra mile in a fast-paced environment, this opportunity is for you. How you create impact Ensure customer satisfaction by following procedures, managing service requests, and offering tailored logistics solutions Provide proactive updates and support on delivery status, including delays and resolutions Build strong client relationships by presenting available service options and delivering exceptional care Monitor shipments and coordinate logistics alternatives to minimize delays Collaborate with Business Development to optimize client-specific processes and drive continuous improvement Maintain and update SOPs and COPs to support operational consistency and compliance Track performance metrics and take corrective action to uphold service standards Foster cross-functional communication with Sales, Operations, and QA to align customer expectations and enhance loyalty What we would like you to bring Proven experience in aviation or logistics Strong grasp of international/domest...