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Deputy Operations Manager

Location: Truro (Hybrid – 4-day working week)

Contract: Permanent

Sector: Financial Services / Professional Services

Recruiter: Winners Recruitment

Winners Recruitment is supporting a leading financial services practice based in Truro in their search for a Deputy Operations Manager on a permanent, hybrid basis. This role is ideal for someone with operations or team leadership experience—preferably within a regulated or professional environment—seeking a flexible, people-focused position within a high-performing business.

You will enjoy a 4-day workweek, split between home and office, supporting the strategic direction and daily operations of the firm.

The Role

Working closely with the senior leadership team, you'll ensure efficient business operations aligned with best practices. Responsibilities include operational oversight, especially in the absence of the Operations Manager, covering team performance, process improvement, marketing, compliance, and client service delivery.

This varied, hands-on role is suitable for a proactive individual with a strong background in operations, project coordination, or office management, particularly within a regulated environment.

Key Responsibilities

• Support key business functions: administration, marketing, business development, and paraplanning
• Manage team workflows and performance
• Train and support new admin staff
• Monitor business trends and client data for opportunities
• Ensure GDPR compliance and data accuracy
• Assist with internal communications and client interactions
• Support licensing, CPD, and regulatory standards compliance

Process & Project Management

• Help implement new systems and software
• Oversee application submissions and document preparation
• Manage end-to-end processes for client onboarding and service
• Drive internal projects to improve operations

Marketing & Client Engagement

• Contribute to annual marketing plans and digital strategies
• Manage online presence (website, LinkedIn, directories)
• Coordinate events and evaluate campaign success

Requirements

Experience & Background

• Experience in operations, office management, or team leadership
• Experience in a regulated industry (finance, legal, insurance) preferred
• Familiarity with CRM or client management systems
• Marketing or project management experience advantageous

Skills & Attributes

• Highly organized with attention to detail
• Confident communicator and problem-solver
• Strong IT skills (MS Office)
• Ability to manage multiple priorities and meet deadlines
• Motivated, flexible, positive team player

Why Apply?

• Hybrid working, 4-day week for better work-life balance
• Supportive, professional environment
• Opportunities for career development and ownership
• Varied responsibilities

Ready to advance your operations career? Apply now through Winners Recruitment, and a consultant will contact you to discuss your experience in more detail.