Job Title: Deputy Renewals Manager Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £37,800 per year, Band F, Level 3 Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation. Contract: Permanent About the Role: This role sits within a young, diverse team united by a strong commitment to excellent customer service. As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support. What you'll do as a Deputy Renewals Manager: Lead and motivate a telephone-based renewals team to deliver high-quality customer service Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance Coach and performance-manage team members, acting as first point of escalation Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy Build strong relationships with charity clients and identify opportunities to retain and grow business What we're looking for as a Deputy Renewals Manager: Experience in commercial insurance and insurance broking Leadership or supervisor...