Job Description

Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you’ll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up.

Are you a friendly individual who enjoys working in a fast-paced environment?

Ross & Liddell manage a range of properties for the benefit of a range of people: tenants, landlords, developers and owner-occupiers, and are looking for an enthusiastic apprentice to join their team in Glasgow.

In this role, you will quickly pick up the skills and knowledge needed to be successful and will become a valued member of the team while completing an SCQF Level 6 Apprenticeship. Their team is a perfect place to kickstart your career, supported by experienced colleagues and the wider business.

Responsibilities:

• Chase overdue invoices and ensure timely payments through letters, phone calls, and live chat, while maintaining accurate records in CPL, the property management CRM. You will become a super user on this system
  
• Negotiate and manage client payment plans via phone and email on MS Outlook, and update agreements in CPL
  
• Process card payments and set up Direct Debits using CPL, ensuring all transactions are recorded accurately
  
• Act as the first point of contact for inbound calls, live chats, and written correspondence, resolving client tickets promptly
  
• Conduct Land Registry searches on internal portal and Experian searches, track lender correspondence, instruct and monitor NOPL registrations, and run reports from CPL for accurate data management in Excel
  
• Monitor instalments and standing orders in CPL, follow up on defaults, and keep records up to date
  
• Collaborate with internal teams to resolve account issues and provide updates on payment status
  

What we are looking for:

• Confident telephone manner and strong interpersonal skills
  
• Effective communication abilities
  
• Attention to detail and a methodical approach to tasks
  
• Ability to work collaboratively within a team environment
  
• Strong organisational skills with attention to detail
  
• Excellent verbal and written communication skills
  

Salary: £20,000 per annum

Working hours: 9am – 5pm, Monday to Friday

Benefits include:

• Competitive salary
  
• Annual bonus
  
• Your birthday off
  
• Great annual leave package
  
• Company pension
  
• Health + wellbeing policy
  
• A supportive team
  

Future prospects:

• Opportunity to stay within Ross and Liddell after completion of apprenticeship programme
  
• Opportunity to take on further responsibility and grow within the team or areas in the business. Ross and Liddell are committed to supporting you and your development and will always ensure you are able to use your skills to the best of your ability
  
• Opportunity to gain further qualification supported by Ross and Liddell
  

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. xkybehq If you are interested in this vacancy please apply below as soon as possible.