Role: Digital Service Asset and Configuration Management Job DescriptionType: ContractLocation: Chelmsford, UKThe RoleAs a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical 'hands-on' troubleshooting with the meticulous management of our Configuration Management Database (CMDB).Key Responsibilities:Lifecycle Management: Oversee IT assets from initial acquisition and deployment through to decommissioning and secure disposal in compliance with WEEE regulations.Technical Support: Provide second-line technical support, including fault diagnosis, maintenance, and root cause analysis for end-user devices and peripherals.Database Integrity: Maintain the accuracy of the CMDB, ensuring all configuration items are recorded and audited regularly.Compliance & Security: Ensure all user devices remain within one version of the current operating system release to maintain high security and compatibility standards.Project & AV Support: Lead the setup and maintenance of audio-visual equipment and assist with the deployment of assets during major IT projects.Collaborative Support: Work closely with the Digital Service Desk to provide operational cover and assist with high-demand periods or complex service requests.What We Are Looking ForTechnical Expertise: Proven experience in second-line IT support and hardware troubleshooting.Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM).Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff.Physical Capability: Comfort with manual handling, working under desks, in confined spaces, or at heights.Flexibility: Willingness to participate in an on-call rota and travel between various sites as required.RequirementsDriving Licence: A valid UK driving licence, access to a vehicle, and business insurance are essential for transporting equipment across sites.Apply: If you are interested then please apply or share your updated CV on yogeshwari .s @randstad digital .com with your availability and I will give you a call back to discuss the role further.Randstad Technologies is acting as an Employment Business in relation to this vacancy.JBRP1_UKTJ