A leading international services provider is seeking a Head of Continuous Improvement to lead management functions across Bulgaria and Poland. This role requires strong leadership skills, Lean Six Sigma expertise, and a minimum of 5 years' management experience in a BPO environment. Key responsibilities include optimizing service processes, mentoring teams, and presenting insights to senior management. Candidates fluent in English and familiar with digital initiatives are preferred. This is a full-time permanent position based in Sofia, Bulgaria. #J-18808-Ljbffr