Director, Professional Services EngineeringUnily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2025 Gartner®Magic Quadrant™for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.Job PurposeWe are seeking an experienced Director, Professional Services Engineering to lead our customer-facing Professional Services Engineering organization. This senior leadership role combines technical excellence with strategic collaboration, ensuring our clients receive world-class custom solutions that extend the Unily out-of-the-box product while maintaining strong alignment with our core product roadmap.Main ResponsibilitiesClient Delivery ExcellenceLead the execution of client delivery development projects by managing a team of full-stack engineersDeliver high-quality solutions as an extension of the OOTB product offerings including system integrations, custom widgets, and migration toolingTrain the team on estimation and feasibility analysis best practices and timeline managementEstablish and enforce development best practices, code quality standards, and delivery methodologiesOversee the technical architecture of client engagementsSupport critical build-versus-buy decisions to ensure scalable, maintainable solutionsBuild, mentor, and grow a high-performing team of full-stack and QA engineersFoster a culture of technical excellence, continuous learning, and customer obsessionEstablish career development paths and conduct technical reviews to ensure code standards and alignment to customer requirementsEnsure your team has the tools and support needed to succeedResource Management & Capacity PlanningLeverage resource management strategies, processes and associated toolingPartner to optimize resource utilizationEstablish effective capacity planning frameworks to support management of multiple projects concurrentlyCreate contingency plans to address resource constraints and demand fluctuationsStrategic Collaboration & Product AlignmentEstablish and maintain a robust collaboration framework with Product and Product Engineering teamsParticipate in product roadmap discussions and provide customer insights that inform product directionEnsure Professional Services solutions complement or extend rather than compete with product capabilitiesPartner in defining and implementing information architecture best practices across all client solutions engagementsEnsure consistency in how we structure data, design system integrations, and build extensible solutionsCreate reusable patterns and frameworks that accelerate delivery while maintaining qualityDesign solutions that can evolve with both client needs and product capabilitiesRequirementsExperience10+ years of software engineering experience with at least 5 years in leadership rolesExperience in a SaaS or enterprise software environmentProven track record of leading customer-facing engineering teams in a Professional Services or Solutions Engineering capacityStrong full-stack development expertise with experience in modern frameworks and integration architecturesDemonstrated ability to collaborate effectively with Product Management and Engineering organizationsExperience establishing technical standards, best practices, and governance frameworksExcellent communication skills with ability to engage both technical and business stakeholdersBackground in building migration tools, custom integrations, and extensible widget frameworksTrack record of building reusable frameworks and accelerators for Professional Services teamsExperience balancing customer customization needs with product scalabilityExpertise in software solutions using the .NET Framework, .NET Core/.NET 6+, AngularJS, modern Angular, and ReactExpertise in modern API architectures (REST, GraphQL, webhooks)Experience with cloud platforms and infrastructure-as-codeInterest in and experience with AI-assisted developmentFamiliarity with agile development practices.Interest in DevOps tools and CI/CD pipelines.Experience with academic or personal projects involving web development.Exposure to/understanding of Content Management Systems Education & CertificationsBachelor's degree or commensurate experience required (Computer Science background a plus)Advanced certifications a plusAgile certifications (SAFe, Scrum) beneficialTravel RequirementsWillingness to travel occasionally, up to 5-10% as needed, (domestic and international) to support global team and client engagementsLocationFlexible with preference for major business hubs in Europe (GMT/CET) and North America (ET)We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.Why Work for Unily?In addition to a generous base salary and commission plan, here are somethings we think you will love:Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.The flexibility that we offer . We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.We offer a fantastic suite of benefits :US: 23 vacation days, 10 sick days, 1 annual volunteer day and 1 day off for your birthday! We offer medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels. 1x your annual salary in Life and AD&D coverage at no cost to you. 5% match on your 401(k) and no vesting schedule after your first 90 days.UK: 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.View Unily's UK & EEA Careers Privacy Notice hereView Unily's USA Careers Privacy Notice here #J-18808-Ljbffr