Duty Manager – Hospitality & Leisure

Location: Essex

Salary: £36,000 - £38,000+

Overview

The Duty Manager is responsible for ensuring the seamless operation of the venue, maintaining exceptional guest experiences, and supporting the team to deliver outstanding service. Acting as a senior point of contact, this role combines operational oversight with hands-on leadership, fostering a culture of excellence, engagement, and enjoyment.

Key Responsibilities

• Oversee daily venue operations to ensure smooth execution and high service standards.
• Support, coach, and develop managers and team members to optimize performance and guest satisfaction.
• Act as the senior escalation point for operational or guest-related issues, ensuring timely and effective resolution.
• Lead by example, engaging with guests to create memorable experiences and encourage repeat visits.
• Motivate and inspire the team to achieve sales targets and enhance overall venue performance.
• Ensure full compliance with health, safety, and operational policies.
• Contribute to training initiatives and the continuous development of service excellence across all departments.

Skills and Experience

• Proven experience in a hospitality or leisure management role.
• Strong leadership and communication skills, with the ability to engage and motivate teams.
• A passion for delivering exceptional guest service and creating welcoming experiences.
• Confident decision-maker with strong problem-solving abilities.
• Financial awareness and understanding of venue performance metrics.

For more information contact david@corecruitment.com or call David on 02077902666